Privacy Policy

1. Introduction

seawyio is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our yacht charter services. By accessing our website or booking our services, you consent to the practices described in this policy.

For questions about this policy or our data practices, contact us at [email protected].

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly when booking charters or contacting us:

• Name and contact details (email address, phone number)
• Billing and payment information
• Charter preferences and special requests
• Dietary requirements or medical information relevant to charter safety
• Passport or identification details when required by maritime regulations

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain technical information:

• IP address and device information
• Browser type and operating system
• Pages viewed and time spent on our website
• Referring website or source

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality and analyze usage. See our Cookie Policy for detailed information.

3. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: Processing charter bookings, managing reservations, and delivering contracted services
• Communication: Responding to inquiries, sending booking confirmations, and providing charter-related updates
• Safety and Compliance: Meeting maritime safety requirements and legal obligations
• Payment Processing: Handling transactions and maintaining financial records
• Service Improvement: Analyzing website usage to enhance user experience and charter offerings
• Marketing: Sending promotional communications with your consent (opt-out available)

4. Legal Basis for Processing

We process your personal data based on:

• Contract Performance: Processing necessary to fulfill charter agreements
• Consent: Where you have explicitly agreed to specific data uses
• Legitimate Interests: Business operations that do not override your privacy rights
• Legal Compliance: Meeting obligations under Thai maritime law and regulations

5. Data Sharing and Disclosure

We share personal information only in the following circumstances:

5.1 Service Providers

We may share data with third-party vendors who assist with:

• Payment processing
• Website hosting and analytics
• Email communication services
• Marine insurance providers when required

5.2 Legal Requirements

We may disclose information when required by:

• Thai maritime authorities or law enforcement
• Legal proceedings or regulatory investigations
• Protection of safety, rights, or property

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, personal data may be transferred to the acquiring entity, subject to the same privacy protections.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit using SSL/TLS protocols
• Secure servers with access controls
• Regular security assessments and updates
• Staff training on data protection practices
• Documented breach notification procedures

While we take security seriously, no internet transmission is completely secure. We cannot guarantee absolute security of data transmitted to our website.

7. Data Retention

We retain personal information for different periods based on purpose:

• Charter Records: 7 years for financial and legal compliance
• Marketing Data: Until consent is withdrawn or data becomes outdated
• Website Analytics: Aggregated data retained indefinitely; individual data for 26 months
• Correspondence: Maintained while relevant to ongoing business relationship

8. Your Privacy Rights

Under applicable data protection laws, you have the following rights:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your data (subject to legal obligations)
• Portability: Receive your data in machine-readable format
• Objection: Object to processing based on legitimate interests
• Restriction: Request limited processing in certain circumstances
• Withdraw Consent: Opt out of marketing communications at any time

To exercise these rights, contact [email protected]. We will respond within 30 days of verification.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately for deletion.

10. International Data Transfers

Our operations are based in Thailand. If you access our website from outside Thailand, your information may be transferred to and processed in Thailand. We ensure appropriate safeguards are in place for international transfers in accordance with applicable data protection laws.

11. Third-Party Links

Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last Updated" date. Material changes will be communicated through email notification or prominent website notice. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices:

If you have concerns about our data handling practices, you also have the right to lodge a complaint with the Thai Personal Data Protection Committee or your local data protection authority.